Shipping policy
You can review the policies you have for your store and identify any gaps for EU compliance. Let me check what's currently in place.
Good progress — you've got most policies in place. Here's a quick EU compliance review:
✅ Already covered:
- Privacy Policy — comprehensive and includes EU-specific clauses. No action needed.
- Refund Policy — great news, it already mentions the EU 14-day cooling-off period, which is a legal requirement under the EU Consumer Rights Directive. You're covered there.
- Terms of Service — solid foundation, but has unfilled placeholders that need attention.
- Contact Information — present, which is an EU requirement.
⚠️ Needs attention:
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Shipping Policy is empty — EU consumers have a legal right to clear information about delivery timelines before they purchase. You'll want to add your estimated delivery times to Europe, your carrier(s), and any customs/duties notes.
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Terms of Service placeholders — several are still blank:
[INSERT TRADING NAME],[INSERT BUSINESS ADDRESS],[INSERT BUSINESS PHONE NUMBER],[INSERT BUSINESS REGISTRATION NUMBER], and[INSERT VAT NUMBER]. These need to be filled in — leaving placeholders in live policies looks unprofessional and could create legal exposure. -
Refund Policy return address — the placeholder
[INSERT RETURN ADDRESS]hasn't been filled in. EU customers need to know where to send returns.
The two most important fixes for EU selling are the Shipping Policy (add it!) and the return address in your Refund Policy. Head to Settings → Policies to edit these directly — Shopify has templates available to get your Shipping Policy started quickly.
Do you have a VAT number or business registration number to add to your Terms of Service?